Frequently Asked Questions

ShopFloor Coffee offers a unique selection of both single origin coffees and expertly crafted blends from around the world. Our blends combine two or more types of coffee beans, allowing us to create distinct and complex flavor profiles that can't be achieved with single origin coffees alone. Each coffee is roasted to perfection to maximize its flavor.

The best method for brewing ShopFloor Coffee depends on your personal taste and the specific characteristics of the coffee. Techniques like pour-over, French press, and espresso can all highlight the unique flavors of our coffees.

In general:

Light Roast:

Flavor: Brighter, more acidic, and complex with fruity, floral, and citrusy notes.
Aroma: Pronounced with a wide range of scents.
Roasting Process: Shorter time at lower temperatures, preserving original bean flavors.
Appearance: Lighter color with a greenish hue.

Dark Roast:

Flavor: Bold, rich, with chocolate, caramel, and smoky notes. Lower acidity.
Aroma: Deep, robust, with strong roasted scents.
Roasting Process: Longer time at higher temperatures, developing surface oils and caramelized sugars.
Appearance: Darker color with a shiny, oily surface.

Coffee beans should be stored in an airtight container at room temperature, away from direct sunlight and moisture. Refrigerating or freezing coffee should be avoided to prevent moisture from compromising its flavor.

ShopFloor Coffee beans are best enjoyed within 2-4 weeks of opening, as their flavor and aroma can diminish over time. For optimal freshness, it's recommended to use the coffee within 120 days of purchase. Purchase coffee in small quantities and grind only what is needed for each brewing session to maintain its peak flavor.

We do not currently have this in our online assortment, but we may be able to accommodate a request, please email us at contact@shopfloorbrands.com. We also have this on our product roadmap for the future.

While we currently don't offer any specific blends that are low acid, our darker roasts generally have lower acidity compared to lighter roasts. We suggest trying Hydraulic Fluid, our darkest roast in the assortment, for a rich and bold coffee experience.

Subscriptions are easy! Choose your preferred coffee, select the quantity and delivery frequency, then add it to your cart.

When you subscribe, you'll enjoy a 10% discount on all orders, applied automatically. Your subscription begins right away, with subsequent orders delivered according to your chosen schedule after the first order. Manage your subscription anytime by signing into your account. You can also cancel your subscription through the order management section of your account.

When you sign up for a subscription, you'll automatically receive 10% off every order, along with free shipping.

To pause or cancel your subscription, simply go to your account page, navigate to "My Subscriptions," and select the product order you want to modify.

You can change your address from your account portal. Select “Address book” and select from option to edit, delete or add new addresses.

You can change your card details by going to “My Subscriptions” in your account portal, then “Address & payment details” followed by “Manage payment methods.”

We typically ship your order within 24-48 hours from the time it was placed.

Our team is ready to assist you promptly. Please reach out to us via email at contact@shopfloorcoffee.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contact@shopfloorbrands.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at contact@shopfloorbrands.com.